Refund policy

30-Day Returns

We want you to feel confident when choosing your Yara Shapewear.

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, items must be returned in their original condition, with all tags attached and in the original packaging. Items must not have been worn beyond trying on, washed, altered, damaged, stained, or used.

Shapewear & Hygiene

For hygiene reasons, we ask that all shapewear is tried on over your own underwear.

We are happy to accept shapewear returns within the 30-day return period provided the item:

  • Has only been tried on over underwear

  • Is unworn other than for fitting purposes

  • Is unwashed and unaltered

  • Has all original tags attached

  • Is returned in its original packaging

  • Is free from marks, stains, odours, deodorant, makeup, body products, or other signs of wear

We reserve the right to decline a return if an item does not meet these hygiene and return-condition requirements.

How to Request a Return

To start a return, please contact us at info@yaraclothing.co.nz within 30 days of receiving your order.

Please do not send an item back before contacting us. Returns sent without first requesting a return may not be accepted.

Once your return request has been accepted, we will provide instructions on where and how to return your item.

Unless the item is faulty, damaged, or incorrect, customers are responsible for return shipping costs. You may arrange your own tracked courier service. If we arrange a return shipping label for you, the cost of the return label may be deducted from your refund.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your item is faulty or damaged, or you have received the wrong item, please contact us as soon as possible at info@yaraclothing.co.nz so we can assess the issue and make it right.

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or Fair Trading Act 1986.

Exchanges

If you would like a different size or product, the quickest option is to return your original item in accordance with this policy and place a new order for the item you would like.

Refunds

Once we receive and inspect your return, we will let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Your bank or card provider may take additional time to process and display the refund.

Original shipping charges are generally non-refundable for change-of-mind returns.

If your original order qualified for free shipping on orders of $80 or more, and returning one or more items reduces the value of the items you keep to below $80, we may deduct the applicable original shipping charge from your refund.

This does not affect your rights where goods are faulty, damaged, incorrectly supplied, or otherwise covered by New Zealand consumer law.

Sale Items & Gift Cards

Gift cards cannot be returned or refunded.

Unless otherwise stated at the time of purchase, sale or promotional items may be returned under the same 30-day return conditions described above.

Questions?

If you have any questions about a return, sizing, or your order, please contact us at:

info@yaraclothing.co.nz